These terms and conditions form a binding agreement between you and Velobet. By creating an account, depositing funds, or placing any wager on the platform, you confirm that you have read, understood, and accepted every provision outlined below. If you disagree with any part of this document, you must stop using the platform immediately.
Velobet reserves the right to update or modify these terms at any time. Continued use of the service after changes have been published constitutes acceptance of the revised terms. Players are encouraged to review this page periodically.
1. General
These terms apply to all interactions between the player and Velobet, including but not limited to account registration, use of gaming products, deposits, withdrawals, and participation in promotional offers. All supplementary rules, game-specific conditions, and bonus policies form an integral part of this agreement.
By accessing the Velobet platform, you confirm that you are at least eighteen years of age or have reached the minimum legal age for gambling as defined by the laws of your jurisdiction, whichever is higher. You further acknowledge that online gambling may be restricted or prohibited in certain territories, and it is your sole responsibility to verify whether your use of the platform is lawful in your location.
2. Responsibility of the Parties
Velobet commits to operating a fair, transparent, and secure platform. This includes maintaining certified random number generators, safeguarding personal data in accordance with applicable data protection regulations, and providing accurate information about game rules and payout structures. The platform does not guarantee uninterrupted access and may perform scheduled or emergency maintenance without prior notice.
The player bears full responsibility for all activity conducted under their account credentials. This includes keeping login details confidential, ensuring the accuracy of personal information submitted during registration, and complying with all applicable laws. Velobet shall not be held liable for losses arising from unauthorised access caused by the player's failure to protect their account credentials.
3. Restricted Countries Policy
Velobet does not offer services to residents of jurisdictions where online gambling is prohibited or where the platform does not hold the required authorisation. A list of restricted territories may be updated from time to time and is enforced through technical and procedural controls at the point of registration and during identity verification.
Players who attempt to circumvent geographical restrictions — for example, by using virtual private networks or proxy services — breach these terms. Velobet reserves the right to void all wagers, confiscate winnings, and close the account of any player found to be accessing the platform from a restricted jurisdiction.
4. Games Availability and Rules
The range of games available on the Velobet platform may vary depending on the player's location, regulatory requirements, and the agreements in place with third-party game providers. Velobet does not guarantee that any particular game or category of games will remain available indefinitely.
Each game is governed by its own specific rules, which are accessible within the game interface before play begins. It is the player's obligation to familiarise themselves with these rules prior to wagering. In the event of a discrepancy between the general terms and game-specific rules, the game-specific rules prevail for matters directly related to that game.
5. Fees and Taxes
Velobet may apply processing fees to certain deposit or withdrawal methods; any such fees are disclosed before the player confirms the transaction. Players are solely responsible for reporting and paying any taxes, duties, or levies imposed by their jurisdiction on gambling winnings or related income. Velobet does not provide tax advice and recommends consulting a qualified professional for guidance.
6. Use of the Player's Account
Each player may hold only one active account. Registering multiple accounts — whether directly or through third parties — constitutes a breach of these terms and may result in immediate closure of all associated accounts, forfeiture of balances, and voiding of pending wagers. If you discover that you have inadvertently created more than one account, contact customer support without delay.
The account must be used exclusively by the registered holder. Sharing, selling, or transferring an account to another individual is strictly prohibited. Velobet may request verification at any time to confirm that the person operating the account is its rightful owner.
7. KYC Procedure
Velobet implements a know-your-customer procedure to verify the identity, age, and address of its players. You may be asked to provide a government-issued photo identification document, proof of address dated within the last three months, and proof of ownership of the payment method used. Additional documentation may be requested depending on the circumstances.
Until verification is complete, Velobet may restrict deposits, withdrawals, or gameplay. Failure to provide the requested documents within the specified timeframe, or submission of falsified or misleading documents, may lead to account suspension or permanent closure. Velobet processes all submitted documents in accordance with its privacy policy.
8. Payments Policy
Deposits are generally credited to the player's account promptly, though processing times may vary depending on the selected payment method and the player's financial institution. Velobet supports a range of deposit and withdrawal options; the available methods may differ based on the player's country of residence.
Withdrawal requests are processed after the completion of any required verification checks. Velobet reserves the right to set minimum and maximum withdrawal limits and to process large withdrawals in instalments over a reasonable period. All withdrawals must be made to an account or payment instrument registered in the player's own name.
9. Fraud Prevention
Velobet employs automated and manual monitoring systems to detect fraudulent, collusive, or otherwise abusive behaviour. This includes, but is not limited to, irregular betting patterns, bonus abuse, use of automated software, and attempts to exploit technical errors in games or the platform.
Where Velobet has reasonable grounds to suspect fraudulent activity, it may suspend the account, withhold funds, void affected transactions, and report the matter to relevant authorities. The player will be notified of any action taken and given an opportunity to provide an explanation, except where disclosure could compromise an ongoing investigation or regulatory obligation.
10. Refund Policy
Funds deposited into a Velobet account are intended for use in wagering on the platform. Refund requests are evaluated on a case-by-case basis and are generally not granted once funds have been used to place a bet or participate in a game.
In exceptional circumstances — such as a confirmed technical malfunction that affected the outcome of a game — Velobet may, at its discretion, issue a partial or full refund. Players seeking a refund must submit a written request to customer support, including relevant details and any supporting evidence. Velobet aims to resolve such requests within a reasonable timeframe.
11. Dormant Accounts
An account is considered dormant if no login, deposit, withdrawal, or wagering activity has occurred for a consecutive period as defined by the platform's internal policy. Velobet may apply a periodic administrative fee to dormant accounts carrying a positive balance. Before any fee is deducted, the player will be notified at their registered email address and given an opportunity to reactivate the account. If the balance reaches zero, the account may be closed.
12. Complaints Procedure
Players who wish to raise a complaint should contact Velobet customer support, clearly describing the issue and providing any relevant transaction or account references. The support team will acknowledge receipt and investigate the matter. If the player is not satisfied with the outcome, the complaint may be escalated to a senior representative. Should internal resolution prove unsuccessful, the player may refer the dispute to an independent alternative dispute resolution body recognised by the relevant regulatory authority.
13. Expiry Period
Promotional offers, free bets, bonus funds, and similar benefits issued by Velobet carry an expiry period specified in the terms of the particular promotion. Once the stated period elapses, any unused bonus funds, free spins, or associated winnings will be automatically removed from the player's account. Velobet is under no obligation to restore expired promotional benefits.
14. Non-Transferability
All rights granted to a player under these terms are personal and non-transferable. Account balances, bonus entitlements, free bets, and any other benefits cannot be assigned, sold, or otherwise transferred to another person. Any attempt to transfer such rights constitutes a breach of these terms and may result in account closure and forfeiture of remaining funds.
15. Arbitration
Any dispute arising from or in connection with these terms that cannot be resolved through the complaints procedure shall be submitted to binding arbitration in accordance with the rules of a recognised arbitration body within the applicable jurisdiction. Both parties agree to participate in the arbitration process in good faith. The decision of the arbitrator is final and enforceable under applicable law. Nothing in this clause prevents either party from seeking interim relief from a competent court where necessary to protect its rights.
