Velobet treats player welfare as a core part of its operations. Gambling should remain an entertaining pastime, never a source of financial or emotional distress. This page explains the tools, limits and support channels available to every registered player.
We encourage you to read each section carefully. Understanding these measures helps you stay in control of your gambling activity from the very first session.
General Terms
Velobet provides several built-in safeguards designed to help players manage their time and spending. Every account holder can activate deposit caps, loss thresholds, session reminders and temporary breaks directly from the account settings area. These controls take effect immediately or within the timeframe stated for each specific tool.
Players bear responsibility for using these features proactively. Velobet will not override a self-imposed restriction before its scheduled expiry unless required by applicable regulations. Any attempt to circumvent active limits — for example by opening duplicate accounts — constitutes a breach of the platform terms and may lead to account closure.
Assistance for Problem Gaming
Problem gambling can develop gradually. Warning signs include chasing losses, borrowing money to fund bets, hiding gambling activity from family or friends, and feeling anxious when not playing. If you recognise any of these patterns, consider activating a cooling-off period or self-exclusion straight away. Velobet also recommends reaching out to a professional support organisation — several are listed further down this page.
Personal Limits
Inside the account settings you will find a dedicated responsible gaming section. From there you can set daily, weekly or monthly caps on deposits and losses. You may also configure session duration alerts that notify you after a chosen number of minutes.
Lowering a limit applies instantly. Raising a limit requires a mandatory waiting period — typically 24 hours for daily limits and seven days for weekly or monthly limits. This delay is intentional: it prevents impulsive decisions made in the heat of a session from taking immediate effect.
Loss Limit
A loss limit restricts the net amount you can lose within a selected timeframe. Once the threshold is reached, no further real-money wagers are accepted until the period resets. The limit counts only settled bets, so pending outcomes do not reduce the remaining allowance until they are resolved.
Wager Limit
A wager limit caps the total value of stakes placed regardless of whether those bets win or lose. This tool is useful for controlling overall betting volume. It operates on the same daily, weekly and monthly cycles available for other limit types and follows the same rules for adjustments.
Cooling-Off Limit
A cooling-off period temporarily suspends access to all gambling products on Velobet. You can choose durations of 24 hours, 48 hours, one week or one month. During the cooling-off window your account remains visible for withdrawal purposes, but you cannot place bets or make deposits. The restriction lifts automatically when the chosen period ends.
Self-Exclusion Limit
Self-exclusion is a longer-term measure. Available periods typically range from six months to five years, depending on regulatory requirements. Once activated, your account is locked entirely: no deposits, no wagers and no promotional communications. Reversal before the end date is not permitted. After the exclusion expires, reactivation requires a deliberate request and a further reflection period before full access is restored.
Self-Exclusion By Request
If you prefer assistance, you may request self-exclusion by contacting the Velobet support team via email at the address listed on the contact page. State the desired exclusion length clearly. The team will confirm activation within one working day.
Players in the United Kingdom may also register with GAMSTOP, the national online self-exclusion scheme. A GAMSTOP registration blocks access to all licensed online gambling operators, not only Velobet. This provides a broader safety net for anyone who needs distance from gambling across multiple platforms.
External Help
Several independent organisations offer free, confidential support to individuals affected by problem gambling. GamCare provides telephone counselling and online chat. The National Gambling Helpline is available around the clock. Gamblers Anonymous runs peer-support meetings across the United Kingdom. GambleAware funds treatment and publishes educational resources. Reaching out to any of these services carries no obligation and all conversations are kept private.
Protection Of Minors
Velobet does not permit anyone under the age of 18 to create an account or place a wager. Age verification checks are carried out during registration and may be repeated at any point. Accounts that fail verification are suspended until satisfactory proof of age is provided.
Parents and guardians should take additional precautions. Use device-level parental controls and content filters to prevent underage access to gambling websites. Do not leave your Velobet account logged in on shared devices. Software tools such as Net Nanny or the built-in parental controls on most operating systems can block gambling-related content entirely.
