This cookie policy explains how Velobet handles cookies and similar tracking technologies when you visit or interact with the website. It covers the categories of cookies in use, their purposes, and the options available to you for managing them.
By continuing to browse the site, you acknowledge the placement of cookies as described below. You may adjust your preferences at any time through your browser or device settings.
General
Cookies are small text files stored on your device when you access a website. They allow the site to remember your actions and preferences over a period of time, so you do not need to re-enter information each time you return or navigate between pages.
Velobet uses cookies to ensure core functionality, improve user experience, and gather anonymised statistical data. No personally identifiable information is shared with unrelated third parties through cookie data without a lawful basis.
Why We Use Cookies
Cookies serve several practical functions. They keep you signed in during a session, remember your language or display preferences, and help the platform load content efficiently. Without certain cookies, key features of the site would not operate correctly.
Some cookies also assist in understanding how visitors use the site — which pages are visited most, where errors occur, and how navigation flows. This data helps identify areas for technical improvement without tracking individual behaviour.
Types of Cookies
Session cookies exist only while your browser remains open. They are deleted automatically once you close it. These are mainly used to maintain your login state and to carry information between pages during a single visit.
Persistent cookies remain on your device for a set duration or until you manually delete them. They enable the site to recall your settings and preferences when you return. Each persistent cookie has a defined expiry period, after which it is removed by the browser.
Cookies Groups
The cookies placed through Velobet fall into four main groups: backend application cookies, frontend application cookies, live chat cookies, and third-party cookies. Each group serves a distinct role, and the sections below describe them in detail.
Backend Application Cookies
Backend application cookies support the server-side operations that keep the platform running. They handle session identification, authentication tokens, and security checks. These cookies ensure that requests from your browser are processed accurately and securely.
Typical examples include session identifiers that link your activity to your account during a visit and anti-fraud tokens that verify the legitimacy of each request. These cookies are strictly necessary and cannot be disabled without breaking essential site functions.
Frontend Application Cookies
Frontend cookies manage what you see and how the interface responds. They store display preferences such as chosen language, layout options, and recently viewed content. This group also includes cookies that track whether certain notifications or banners have already been dismissed.
These cookies improve usability by reducing repetitive prompts and loading the interface in a state that matches your last interaction. Most expire within a few months, though some persist for up to one year to maintain long-term preferences.
Live Chat Cookies
When you use the live chat feature, a set of cookies is placed to maintain the conversation state. They store a temporary chat session identifier so that your dialogue with the support team is not lost if you navigate to a different page.
Live chat cookies may also record whether the chat window is open or minimised and retain basic context — such as the page you were viewing when you started the conversation — so the support agent can assist you more efficiently. These cookies are removed once the chat session ends or shortly after.
Third-Party Cookies
Certain cookies originate from external services integrated into the site. Analytics platforms such as Google Analytics place cookies to measure traffic patterns and user engagement in aggregate form. These cookies assign a randomly generated identifier to each visitor and do not contain personal details.
Advertising and performance measurement tools may also set cookies if you arrive at Velobet through a promotional link. These cookies attribute your visit to the correct campaign source. Data collected by third-party providers is governed by their own privacy and cookie policies, which operate independently from Velobet.
How to Control Cookies
Most browsers let you view, manage, and delete cookies through their settings menu. You can block all cookies, accept only first-party cookies, or configure exceptions on a site-by-site basis. Instructions are typically found under the privacy or security section of your browser preferences — Chrome, Firefox, Safari, and Edge each provide step-by-step guidance in their help documentation.
Bear in mind that disabling certain cookies may limit functionality. For instance, blocking session cookies will prevent you from staying logged in, and removing preference cookies means the site will revert to default settings on each visit. If you clear all cookies, any previously saved choices will need to be set again.
